Returns Policy

Last updated: July 2026

This Returns Policy applies to orders placed through Dungeon Builder (dungeon-builder.mythsmiths.co.uk). If you have purchased from us through another online sales channel, please refer to that platform's own returns policy.

1. Returns Eligibility

We want you to be happy with your purchase. If your order arrives damaged or defective, please contact us within 14 days of receiving your order with photos of the issue, and we will work with you to resolve it.

2. What Can Be Returned

  • Items that arrived damaged during shipping.
  • Items with manufacturing defects not described in our product information.
  • Incorrect items received.

3. What Cannot Be Returned

Due to the custom made nature of our products, the following are not eligible for return:

  • Minor imperfections such as support marks, grinding marks, or scratches that are inherent to the 3D printing and finishing process (as described on our Product & Order Info page).
  • Items that have been painted, modified, or assembled by the customer.
  • Change of mind or unwanted items. As all products are custom made to order, we are unable to accept returns for change of mind or unwanted items once production has commenced. This does not affect your statutory rights.

4. How to Request a Return

To initiate a return, please:

  1. Email us at info@mythsmiths.co.uk with your order details and photos of the issue.
  2. Alternatively, you may cancel your order via the My Orders page in your Dungeon Builder account. The cancel order button remains active until 3D printing has commenced.
  3. We will review your request and respond within 1–2 working days.
  4. If approved and a return is applicable, we will provide instructions for returning the item.

5. Refunds & Replacements

If you cancel your order before 3D printing has commenced, we will issue a full refund. Otherwise, once we receive and inspect the returned item, we will issue a full or partial refund or send a replacement, depending on your preference, product availability, and the status and completeness of the returned item.

Refunds will be processed using the same payment method as the original transaction and will be completed within 5–7 working days of our confirming your refund eligibility. Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy.

6. Contact Us

For any returns-related questions, please contact us at info@mythsmiths.co.uk.